Attitude and Skill Set: It's All You Got!

Suppose one day, someone you know decides to come to work naked. They perform all of the other tasks associated with getting ready for their day. They take a shower, brush their teeth and read the morning paper. They get in their car and drive to work. When they show up at work they put their briefcase down, leave their lunch in the fridge, check the phone mail and get their first cup of coffee. And they have brought with them the exact same two things that are necessary to perform their daily tasks, clothed or not.

Their ATTITUDE and their SKILL SET!

That’s right. And it’s the most important two items they need.

A strong ATTITUDE will get them through the day even though they may feel exposed to the world. It allows them to see other people as they want to be seen, helps them get through the ups and downs of a normal day and allows them to complete their tasks in a friendly helpful manner. Their attitude makes the day, clothed or not.
Yet, attitude can be fickle without proper maintenance. It requires adjustment, much as a car requires a tune up and oil change. It needs to be nourished with good material, much as a good meal nourishes the body. Reading and listening to positive examples is the way to do it. You can build a good attitude with proper material. Start with the classics like Earl Nightengale, Drucker, and the like. Then you can plug in the more recent authors like Covey, Gitomer, Rackham, Ziglar. The point is, once you start listening and reading you will be growing your attitude. If you have developed your attitude you will not feel exposed.

The second is the SKILL SET needed to get through the performance of your tasks during the day. These should include assertive communication skills, dynamic listening skills, anger management skills, organization skills and creative thinking skills. All of these are necessary to complete everyday tasks in Customer Service.
You can start by reading or listening to cds. Practically every vehicle made today has a cd player or cassette player. Turn your vehicle into a rolling university. It’s the best quiet time we have during the day normally, unless you live with monks. (No offense to monks) You can purchase cd sets on all of the above mentioned topics and a lot more at several websites or your local book store.

Start with an area you feel a little weak in. You can gain a whole new view and way of looking at things just by gaining confidence in a new skill or refreshing an old one. Then work your way through communication and listening. Soon, you’ll find the confidence and skills needed to walk in naked and get on with your day.

It’s because you have the two most important items you need.

Your Attitude and Skill Set.